Clauma Marketing GmbH

An sich eine schöne Idee. Dem Geburtstagskind hat es aber nicht gefallen. Widerruf gesendet, aber Mail Adresse dort nicht erreichbar, obwohl von dort Mails kommen. Die Retoure wurde angenommen und über PayPal Erstattet. Trotzdem etwas seltsam

DANKE, tolle Idee zum 1. Geburtstag meiner Enkelin. Sehr schön verpackt, schnelle Lieferung..unproblematisch, gerne wieder.

Am 26.12. bestellt und heute (29.12.) schon angekommen und super sicher verpackt. Mega! Die Qualität vom Rahmen und Poster gefällt mir auf den ersten Blick auch sehr gut. Kurzum: Top Dienstleistung!

Das ist ein Scam oder? Gibt es euch überhaupt??? Lieferung kommt nicht, 200 EMails aber mit Ankündigung (kein Witz), Nummer im Impressum stimmt nicht...Nummer online geht auch nicht, keine Antwort auf Mails von mir.... Muss vielleicht vorbei oder bei der Handelskammer anrufen, weil hier stimmt was nicht... Ob die Rezessionen überhaupt valide sind???

2mal hier bestellt, nichts ist geliefert worden. Zum Glück über PayPal bezahlt. Katastrophe....sollte ein Weihnachtsgeschenk sein...Bitte nicht hier bestellen

The idea of naming a star after a loved one carries deep symbolic meaning, and that significance remains genuinely beautiful. However, the overall experience of the process was unfortunately disappointing and could have been handled far better.

While selecting a star using a meaningful HIP number (in this case, a date of birth) is presented as a personal and thoughtful option, it would have been helpful if there had been guidance on whether that specific star is visible from a chosen location. Similarly, clearer educational information upfront — such as explaining that stars visible to the naked eye are generally limited to around magnitude 6 — would allow customers to make informed decisions about visibility and expectations.

The payment process was another point of concern. Additional costs appeared unexpectedly at later stages, with very limited opportunity to decline them. This created unnecessary pressure and left the experience feeling uncomfortably close to a forced upsell, which detracts significantly from what should be a respectful and meaningful purchase.

At the time of writing, the certificate has still not been received more than a week after payment, adding further frustration and uncertainty to the process.

While the symbolic value of naming a star after a loved one remains important and deeply personal, the experience itself should be transparent, informative, and free from surprises. With clearer communication, honest guidance, and a more respectful purchasing process, this service could better honour the sentiment behind such an emotional decision.

I have ordered several stars for loved ones as a memorial to them. This is one of the most wonderful and thoughtful things I feel like I can do for my loved ones. Now that I'm purchasing one for my beautiful mother my heart is fragile and I know I can look up and see her star which helps with my grief and healing. Thank you, thank you.

I've purchased stars before and it's always been very easy. It makes for a great gift that lasts forever. This purchase was for a remembrance. The AI generated text to help with your words is extremely appreciated.